General conditions

Deposit

Appointments can be cancelled or rescheduled without charge at least 24 hours in advance, with a maximum of two times you can reschedule your appointment without charge. If you cancel within 24 hours of the appointment, the deposit is forfeited. If, after two reschedules, you wish to reschedule again, the deposit will be forfeited. It must then be paid again for the next appointment.

The deposit is non-refundable, but remains available indefinitely for appointments with the same artist. This means that your deposit will be retained even if you need to reschedule the appointment, as long as it is done according to the conditions mentioned above.

Update

Updating a tattoo is free of charge within 6 months of the original appointment, provided it is done by the same artist within our studio. However, if you choose to have the tattoo updated by an outside artist outside of our studio, we can no longer offer free updates. Additionally, if the tattoo has not been maintained according to our aftercare guidelines (such as sun protection and avoiding scratching), and abnormalities occur as a result, you may be charged for a touch-up session.

If there has been advance notice that the area of the tattoo almost guarantees that touch-up is needed (inside finger, extreme fineline, etc.), there may be a charge for a touch-up appointment.

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Returning

Our refund and return policy lasts for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.

Non-returnable items:

Gift certificates, Health and personal care items

To complete your return, we need a receipt or proof of purchase.

There are certain situations in which only partial refunds are granted:

Book with obvious signs of use. Any item not in its original condition, damaged or missing parts for reasons not due to our fault. Any item returned more than 30 days after delivery

Refund

Once your return has been received and inspected, we will send you an email to let you know that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, your refund will be processed and the amount will be automatically refunded to your credit card or through the original payment method within a certain number of days.

Late or missing refunds

If you have not yet received a refund, please check your bank account again first.

Then contact your bank, it may take some time for your refund to be officially booked.

If you have done all this and still have not received a refund, please contact us at info@trueblue-tattoo.com.

Sale items

Only regular priced items can be refunded. Items on sale cannot be refunded.

Replace

We only replace items if they are defective or damaged. If you would like to exchange it for the same item, please email us at info@trueblue-tattoo.com and send your item to: Willemstraat 41, 5611HC, Eindhoven.

Return

To return your product, please send your product to: Willemstraat 41, 5611HC, Eindhoven.

You are responsible for paying the shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning more expensive items, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need help?

For questions regarding refunds and returns, please contact us at info@trueblue-tattoo.com.